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What is new in ShoreTel Version 11/12?

Software development is a process, not an event.  Having said that, from time to time, we have an event.  The release of a new version of software is such an event.  The software development process, however, continues.   The decision as to where to draw the line to separate one release from another is a complex interaction of competing goals.  The Marketing folks are trying to keep up with the competitive feature package from another vendor.   The support team desperately needs a patch for a nasty unforeseen system configuration that introduces an undesirable result and the software team has an aggressive agenda of its own making.

The list of new feature demands is unending.  Driven in part by user requests, marketing objectives and the pressures of other vendor releases.    If your product is built on Microsoft, clearly you are under pressure to stay compatible with any new releases they might make available to the market.  In fact, as it relates to ShoreTel, many people were seeking Windows 7 support when what they really want is Microsoft Office 2010 support!   Was it 64 bit desktop computers or 64 bit server software that the market demanded?  Do we do the Apple IPhone? Is that web based Communicator really needed in this release or can it wait?   Fixing the release of new features is one of the most challenging business decisions that companies have to make.

Generally companies try for two DOT releases per year and one major new release every year.  For ShoreTel, we generally expect a DOT one and a DOT two release.  For example we might have a Version 10.1 in general availability (GA) while we are beta testing a major release like 11.0.    We move to a GA release with the DOT and 11.0 becomes 11.1 available to all.   Currently, as of this post, ShoreTel is in GA on Version 11.1 while beta testing Version 12.0.  The GA Version of ShoreTel 11.1 has a host of exciting new features, but architecturally we are most interest in 64 bit server support; virtualization, Windows 7 Support, browser based Communicator  and distributed Databases.    Version 12 completes the Microsoft compatibility by supporting Outlook 2010.

Distributed Workgroups was made available in Version 10, which enables the continued operation of Workgroups on a distributed voice mail server (DVM) even if the HQ server failed.   This has some attractive options, but having an operating workgroup might be limited by an inability to have users log in or out of the workgroup.  Version 11 enables distributed database capability.  This means that in the absence of a HQ (e.g. read/write database) server, a user on a DVM could change their call handling mode; or a change in schedule from Off-Hours to On-Hours could be effected.   You have to chose one over the other and I would encourage you to choose the distributed database.   Best practice dictates that a Workgroup should be backed up by a Hunt Group that contains all the agents who make up the Workgroup.  In this way a failure of the Workgroup, still provides a call flow that reaches all Agents.  A distributed database, in my humble opinion, has higher impact.  IN a multi-site deployment, you will want to change call handling modes even if the HQ server is down.   This  combined with a backup hunt group, gets the job done more effectively.

The browser based Call Manger is yet another power new feature capability.   Now all those MAC users have an option!   I suspect that more and more call control will be built into browsers limiting our dependency on the various O/S issues.   Who cares if we support Windows 9 as long as we have a browser option!

About the Author

DrVoIP is a full service VoIP and ShoreTel IP PBX installation, support and training telephony company. In addition, we offer many free services to support VoIP community to enable business people to make vital decisions when it comes to the installation and support of VoIP telephone systems. DrVoIP represents a team of Cisco, ShoreTel and Microsoft certified engineers led by a recognized industry leader with 40 years of telecommunications experience.

The Marketing of Madness (11/18)

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Child Abuse and Deceptive Marketing by Residential Programs for Teens: Hearing Before the Committee on Education and Labor $15.41 New – Original publisher: Washington: U.S. G.P.O.: For sale by the Supt. of Docs., U.S. G.P.O., 2008. LC Number: KF27 .E3 2008c OCLC Number: (OCoLC)244301059 Subject: Problem youth — Abuse of — United States. Excerpt: …11 Another 16-year-old boy with asthma was placed in a face-down restraint by three staff members before he died. Another boy was restrained more than 250 times, including two times for more than 12 hours each. A 12-year-old boy, weighing 87 pounds, was placed in a face-down r

Child Abuse and Deceptive Marketing by Residential Programs for Teens: Hearing Before the Committee on Education and Labor $23.7 New – Original publisher: Washington: U.S. G.P.O.: For sale by the Supt. of Docs., U.S. G.P.O., 2008. LC Number: KF27 .E3 2008c OCLC Number: (OCoLC)244301059 Subject: Problem youth — Abuse of — United States. Excerpt: …11 Another 16-year-old boy with asthma was placed in a face-down restraint by three staff members before he died. Another boy was restrained more than 250 times, including two times for more than 12 hours each. A 12-year-old boy, weighing 87 pounds, was placed in a face-down r

Child Abuse and Deceptive Marketing by Residential Programs for Teens: Hearing Before the Committee on Education and Labor $15.41 Used – Original publisher: Washington: U.S. G.P.O.: For sale by the Supt. of Docs., U.S. G.P.O., 2008. LC Number: KF27 .E3 2008c OCLC Number: (OCoLC)244301059 Subject: Problem youth — Abuse of — United States. Excerpt: …11 Another 16-year-old boy with asthma was placed in a face-down restraint by three staff members before he died. Another boy was restrained more than 250 times, including two times for more than 12 hours each. A 12-year-old boy, weighing 87 pounds, was placed in a face-down

Child Abuse and Deceptive Marketing by Residential Programs for Teens: Hearing Before the Committee on Education and Labor $23.7 Used – Original publisher: Washington: U.S. G.P.O.: For sale by the Supt. of Docs., U.S. G.P.O., 2008. LC Number: KF27 .E3 2008c OCLC Number: (OCoLC)244301059 Subject: Problem youth — Abuse of — United States. Excerpt: …11 Another 16-year-old boy with asthma was placed in a face-down restraint by three staff members before he died. Another boy was restrained more than 250 times, including two times for more than 12 hours each. A 12-year-old boy, weighing 87 pounds, was placed in a face-down

Critical Approaches to Television $122.17 I. Theoretical and Critical Foundations 1. The Context for Criticism: Television and Society 2. Foundations of Television Criticism 3. Critical Approaches to Television Discourse: An Overview 4. Writing Television Criticism II. Text-Centered Critical Approaches 5. Semiotic/Structural Criticism A Sample Study: John Fiske’s Popularity and Ideology: A Structuralist Reading of Dr. Who 6. Genre Criticism A Sample Study: Matthew P. McAllister’s Recombinant Television Genres and Doogie Howser, M.D. 7. Rhetorical Criticism Two Sample Studies: Bonnie Dow’s Murphy Brown : Postfeminism Personified ; Sarah R. Stein’s, The 1984 Macintosh Ad: Cinematic Icons and Constitutive Rhetoric in the Launch of a New Machine 8. Narrative Criticism A Sample Study: Bruce E. Gronbeck’s The Visual and Narrative Rhetoric of Redemption: American Culture Responds to 9/11 III. Producer-Centered Approaches 9. Auteur Criticism A Sample Study: Richard Campbell and Jimme L. Reeves’s Television Authors: The Case of Hugh Wilson 10. Production Context Criticism A Sample Study: Elana Levine’s Toward a Paradigm for Media Production Research: Behind the Scenes at General Hospital 11. Ideological Criticism A Sample Study: Mark P. Orbe’s Constructions of Reality on MTV’s The Real World: An Analysis of the Restrictive Coding of Black Masculinity IV. Reception-Centered Approaches 12. Reader-Oriented Criticism A Sample Study: Lawrence A. Wenner’s The Dream Team, Communicative Dirt, and the Marketing of Synergy: USA Basketball and Cross-Merchandising in Television Commercials 13. Audience Ethnographic Criticism A Sample Study: Rona Tamiko Halualani and Leah R. Vande Berg’s ‘Asian or American’: MeaningsIn, Through, and Around All-American Girl 14. Cultural Criticism: General Approaches Two Sample Studies: Heather L. Hundley’s The Naturalization of Beer in Cheers ; Cathy Sandeen’s Success Defined by Television: The Value System Promoted by PM Magazine 15. Cultural Criticism: My

Economy Of Fargo-Moorhead $14.14 Purchase includes free access to book updates online and a free trial membership in the publisher’s book club where you can select from more than a million books without charge. Chapters: Companies Based in Fargo-moorhead, Bobcat Company, Cnh Global, Vanity, Scheels All Sports, Forum Communications, Global Electric Motorcars, Burger Time, Red River Broadcasting, Hornbacher’s, Pracs Institute, Cass-Clay, Dakota Hospitality Company, Rdo Equipment Company, Nodak Mutual Insurance Company. Excerpt: CNH Global N.V. (NYSE: CNH) is a global, full line company operating in both the agricultural and construction equipment industries. CNH’s scope includes integrated engineering, manufacturing, marketing and distribution of equipment on five continents. CNH’s operations are organized into three business segments: agricultural equipment, construction equipment and financial services. As of December 31, 2009, CNH manufactures its products in 38 facilities throughout the world and distributes its products in approximately 170 countries through approximately 11,600 full line dealers and distributors. CNH Global N.V. is incorporated in and under the laws of The Netherlands. The company was created on November 12, 1999 though the merger of New Holland N.V. and Case Corporation. CNH Global N.V. stock is listed on the New York Stock Exchange (NYSE:CNH). The company presents its financial results on a quarterly basis under U.S. Generally Accepted Accounting Principles (GAAP). CNH is majority-owned by Fiat S.p.A., whose stock is listed on the Milan Stock Exchange (FIA.MI). As of December 31, 2009, Fiat S.p.A. and its subsidiaries owned 89% of CNH’s outstanding common shares. CNH products are marketed globally through two brand families, Case and New Holland. Case IH (along with Steyr in Europe) and New Holland make up the agricultural brand family. Case and New Holland Construction (along with Kobelco in North America) make up the construction eq… More:

GLASS HELMET CASE $137.03 Our glass display cases are a necessity for any committed sports memorabilia enthusiast. Your timeless pieces, whether autographed helmets or balls, will be safe from dust and fading with our top-of-the-line exquisitely crafted cases. Each UV-protected display case is hand-made and includes a removable glass top for easy access. With a mirrored bottom and stunning cherry wood base, your memorabilia will look stylish and protected in any setting.This helmet display case measures in overall size of: 16 inches in length, with a width of 11.25 inches and a height of 12.25 inches. The available space within the case is 15 inches in length, with a width of 10.5 inches and a height of 11 inches. Steiner Sports entered the sports business world in 1987, and over the past decade Steiner Sports has established themselves as a leading provider of sports marketing services and authentic memorabilia. Steiner Sports is the leading producer of authentic hand-signed collectibles and the best source for all your sports gift needs. Steiner Sports provides autographed memorabilia by athletes like Hank Aaron, Joe Namath, Magic Johnson and Muhammad Ali is the hottest new solution for personal and client gifts, as well as sales incentives, employee recognition and charity fundraising auctions. Steiner Sports has exclusive autograph deals with Derek Jeter, Tony Hawk, David Ortiz, Johnny Damon, Joe Torre, Eli Manning, Tiki Barber, Paul O’Neill and Curt Schilling among others.

HNC/HND BTEC Option Units 9, 10, 11, 12 Pathways Business and Marketing: Business Course Book $0.63 Used – Part of the HNC/HND business series, this text on business and marketing features a blend of topic coverage and practice opportunities with BTEC guidelines, key definitions, timed activities, and topics for class discussion. It is suitable for both classroom and individual study.

HNC/HND BTEC Option Units 9, 10, 11, 12 Pathways Business and Marketing: Business Course Book $5.87 Used – Part of the HNC/HND business series, this text on business and marketing features a blend of topic coverage and practice opportunities with BTEC guidelines, key definitions, timed activities, and topics for class discussion. It is suitable for both classroom and individual study.

Hed Kandi:mix 2006 $16.38 The successor to the massive The Mix 50 that appeared in Fall 2005. The set features 3 jam packed discs of Kandi favourites of the past, present and future culled from the various series of Disco Heaven, Twisted Disco and Back To Love. The luxurious digipak packaging that the label innovated and is famous for and the artwork comes from New York’s Vault 49 and figures in the marketing of label sponsored Club Nights and posters around the world for easy customer association with the quality of music and lifestyle that is Hed Kandi! Track Listing 01. SOLU MUSIC – FADE (SOLID STATE KANDI REMIX) 02. BOB SINCLAIR – LOVE GENERATION (FULL INTENTION CLUB MIX) 03. CHANEL – MY LIFE (GRANT NELSON NEOFUNK MIX) 04. M-GEE – BODYSWERVE (GRANT NELSON REMIX) 05. ATFC – REACH OUT TO ME (ORIGINAL MIX) 06. FREEMAISONS – WATCHIN (VOCAL VERSION) 07. LOVEMAKERS – THIS FEELING (ORIGINAL) 08. FUTURE FUNK – WILDBERRY TRACKS (FEELS LIKE MAKING LOVE) 09. BRAND NEW HEAVIES – SURRENDER (GRANT NELSON DUB) 10. NATE JAMES – MESSAGE (SOLID STATE KANDI DUB) 11. CLOUD 9 – HOW SHALL I ROCK THEE (SUNLOVERZ MIX) 12. SHE’S SUNSHINE (FT MILA) – BRING THE BEAT BACK (CLUB MIX) 13. AXWELL (FT STEVE EDWARDS) – WATCH THE SUNRISE (VOCAL DUB) 14. BASEMENT JAXX – DO YOUR THING (ROBBIE RIVIERA MIX) 15. HARD-FI – HARD TO BEAT (AXWELL MIX) 16. CHOCOLATE PUMA – ALWAYS AND FOREVER 17. SESAMATO – I NEED SOMEBODY (TOM NOVY REMIX) 18. ASTUDIO – SOS (SKYLARK VOX MIX) 19. DIGITALISM – ZDARLIGHT 20. MD8 – DEEP SLEPPLESS NIGHT (DINO LENNYS OLD SKOOL MIX) 21. IAN CAREY – SAY WHAT YOU WANT (EDDIE AMADOR MIX) 22. SUCKER DJ’S – LOTTA LOVIN (PARADISE SOUL MIX) 23. SHINEY GREY – WHY (BOBS LE DEM MIX) 24. JULIET – AVALON (DAVID GUETTA FUCK ME I’M FAMOUS MIX) 25. COBURN – WE INTERUPT THIS PROGRAMME (INTERRUPTED VOCAL MIX) 26. THOMAS ANDERSON – WASHING UP (TIGA REMIX) 27. ERI

Jute, Fibre to Yarn $134.32 Used – CONTENTS -PAGE – PREFACE – INTRODUCTION – 1. THE ANATOMY, CULTIVATION, AND MARKETING OF JUTE -2. THE STRUCTURE AND PROPERTIES OF JUTE -3. AN OUTLINE OF THE PROCESS -4. JUTE BATCHING OILS AND EMULSIONS -5. JUTE BATCHING -6. CARDING -7. DRAWING -8. ROVING -9. SPINNING -10. THE SYSTEM -11. WINDING -12. QUALITY CONTROL -FURTHER READING -INDEX -

Jute, Fibre to Yarn $88.68 Used – CONTENTS -PAGE – PREFACE – INTRODUCTION – 1. THE ANATOMY, CULTIVATION, AND MARKETING OF JUTE -2. THE STRUCTURE AND PROPERTIES OF JUTE -3. AN OUTLINE OF THE PROCESS -4. JUTE BATCHING OILS AND EMULSIONS -5. JUTE BATCHING -6. CARDING -7. DRAWING -8. ROVING -9. SPINNING -10. THE SYSTEM -11. WINDING -12. QUALITY CONTROL -FURTHER READING -INDEX -

Jute, Fibre to Yarn $89.43 Used – CONTENTS -PAGE – PREFACE – INTRODUCTION – 1. THE ANATOMY, CULTIVATION, AND MARKETING OF JUTE -2. THE STRUCTURE AND PROPERTIES OF JUTE -3. AN OUTLINE OF THE PROCESS -4. JUTE BATCHING OILS AND EMULSIONS -5. JUTE BATCHING -6. CARDING -7. DRAWING -8. ROVING -9. SPINNING -10. THE SYSTEM -11. WINDING -12. QUALITY CONTROL -FURTHER READING -INDEX -

Jute, Fibre to Yarn $134.56 Used – CONTENTS -PAGE – PREFACE – INTRODUCTION – 1. THE ANATOMY, CULTIVATION, AND MARKETING OF JUTE -2. THE STRUCTURE AND PROPERTIES OF JUTE -3. AN OUTLINE OF THE PROCESS -4. JUTE BATCHING OILS AND EMULSIONS -5. JUTE BATCHING -6. CARDING -7. DRAWING -8. ROVING -9. SPINNING -10. THE SYSTEM -11. WINDING -12. QUALITY CONTROL -FURTHER READING -INDEX -

Jute, Fibre to Yarn $134.41 CONTENTS -PAGE – PREFACE – INTRODUCTION – 1. THE ANATOMY, CULTIVATION, AND MARKETING OF JUTE -2. THE STRUCTURE AND PROPERTIES OF JUTE -3. AN OUTLINE OF THE PROCESS -4. JUTE BATCHING OILS AND EMULSIONS -5. JUTE BATCHING -6. CARDING -7. DRAWING -8. ROVING -9. SPINNING -10. THE SYSTEM -11. WINDING -12. QUALITY CONTROL -FURTHER READING -INDEX -

Marketing Operations of Dairy Cooperatives $10.71 New – OCLC Number: 46612843 Excerpt: …FIIJWB-Number of Dairy Cooperatives by Headquarters Region, 1992 I New England West North Central 5–In Atlantic South 81 12 erative transfers ), or 82 percent of total volume from 1987 at 11 percent, although actual coopera-sold by farmers to the Nation’s plants and dealers tive numbers declined 15 percent, from 34 to 29 ( table 3 ). Cooperatives ‘ share of this volume was cooperatives. up from 76 percent in 1987. The volume marketed The number of dairy c